Frequently Asked Questions
How long does it take to receive my preview?
You'll usually receive your digital preview by email within [24–48 hours] of placing your order.
What if I don't like my preview?
Reply to the preview email with the changes you'd like. Revisions are free, and we never print until you approve.
How long does shipping take?
After you approve your preview, production and delivery to Canada usually takes [X–Y business days]. See our Shipping page for details and holiday deadlines.
Will I pay customs or duties?
[Confirm with your print partner: orders to Canada are shipped without additional customs fees at delivery.]
What kind of photo should I upload?
A clear, well-lit photo where your pet's face and eyes are visible works best. See our Pet Photo Guide.
Can I add more than one pet?
Yes. Choose the number of pets when ordering and upload a photo of each pet.
Do you make cat portraits too?
Of course! We make portraits of dogs, cats and other pets.
Can I order a portrait of a pet who has passed away?
Yes. Our memorial portraits are made with extra care. Any clear photo you have is enough to get started.
Can I get a digital file only?
Yes. Our Digital Portrait option is delivered by email as a high-resolution file, perfect for last-minute gifts.
How can I contact you?
Email us at [YOUR SUPPORT EMAIL] or use our contact form. We usually reply within one business day.